General Questions
What is StructUP?
StructUP is an educational platform specialising in civil engineering. We offer virtual practical courses, one-on-one mentorship programmes with industry experts, and combined packages that integrate both services for a comprehensive learning experience.
Who can benefit from StructUP’s services?
Our services are designed for civil engineering students, recent graduates, and professionals seeking to deepen their knowledge, enhance their skills, and advance their careers.
How can I contact StructUP support?
You can reach our support team via email at info@structup.com
Virtual Courses
What types of courses are available?
We offer a wide range of courses covering various aspects of civil and structural engineering, including Concrete Structures, Masonry Structures, Steel Structures, Structural Analysis, Temporary Works, and Timber Structures. At the moment we have Design of Steel Structures and Design of Concrete Structures available on our website.
How are the courses structured?
Our courses are self-paced and consist of video lectures, real-world projects and assignments. Each course is aimed to provide a thorough understanding of the subject matter and its practical applications in a workplace.
How do I enroll in a course?
To enroll, browse our course catalog on the StructUP website, select the course you’re interested in, and complete the online registration process.
What is the cost of each course?
Course prices are fixed at only £99 (for a limited time) to be more affordable for students and graduates.
Will I receive a certificate upon completion?
Yes, upon successfully completing a course and passing all assessments, you will receive a certificate of completion from StructUP.
Virtual Courses
Will I receive a certificate upon completion?
Yes, upon successfully completing a course and passing all assessments, you will receive a certificate of completion from StructUP.
Virtual Mentorship
What is the virtual mentorship programme?
Our virtual mentorship programme connects mentees with chartered civil and structural engineering professionals for personalised guidance, work on real-world projects, and skill development.
What mentorship categories are available?
Mentorship is available in several categories, including Concrete Structures, Masonry Structures, Steel Structures, Structural Analysis, Temporary Works, and Timber Structures.
How do I select a mentor?
During registration, you can choose from available mentors based on their expertise and your specific needs. Ensure to verify their availability by contacting us before finalising your selection.
What is the cost of the mentorship programme?
Course prices are fixed at only £149 (for a limited time) to be more affordable for students and graduates.
How are mentorship sessions conducted?
Mentorship sessions are conducted virtually via video conferencing tools like Zoom or Microsoft Teams, allowing for flexible scheduling.
Can I switch mentors if needed?
No, switching mentors is not permitted as mentorship at StructUP is designed to work in close collaboration with your assigned mentor. This consistent partnership helps build a deep, mutual understanding and tailored guidance, ensuring a cohesive and focused development path throughout the programme.
What will I receive upon completion?
Upon successfully completing the mentorship and passing all assessments, you will receive a recommendation letter from your mentor and a certificate of completion from StructUP.
Exclusive package
What does the exclusive package include?
The exclusive package offers a comprehensive experience that includes access to selected virtual courses and a mentorship programme, providing both theoretical knowledge and practical guidance.
How do I enroll in the exclusive package?
Visit the main page on our website, choose the exclusive package and select your preferred courses and mentorship category, and complete the registration process.
What are the benefits of the exclusive package?
The exclusive package offers a holistic approach to learning, allowing you to apply theoretical knowledge in practical scenarios under the guidance of an experienced chartered mentor. It also offers a cost-effective option compared to enrolling in courses and mentorship separately.
Is there a discount for the exclusive package?
Yes, the exclusive package is offered at a discounted rate compared to purchasing the courses and mentorship separately.
Payment
What payment methods are accepted?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express) and soon digital wallets (PayPal, Apple Pay, Google Wallet) along with Klarna payments.
Will I receive a receipt for my payment?
Yes, once your payment is processed, you will receive an email confirmation with your payment receipt.
What is the refund policy?
Refunds are not possible for our services as the courses are pre-recorded and can be accessed immediately upon purchase. By completing your purchase and accessing the course content, you agree to waive your 14-day right to cancel and obtain a refund in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Technical Support
What if I experience technical issues?
If you encounter any technical issues with our platform, please contact our technical support team via the contact form or email at info@structup.com
How do I access course materials?
Upon enrollment, you will receive access to the course materials via your StructUP dashboard. You can log in at any time to view resources.
